Refund Policy
Last updated: September 18, 2026
14-day money-back guarantee. You can request a full refund of any payment within 14 days of that payment, for any reason. No exceptions, no conditions, no questions asked.
1. Refund Window
Every payment made to DNSly — a first subscription charge, a renewal, or a one-time purchase — is fully refundable for 14 days from the date the payment was taken. The window applies to each payment individually.
2. No Conditions
Within the 14-day window your refund is unconditional. Specifically:
- How much you used the service does not affect your eligibility — there is no "active use" exclusion
- You do not need to provide a reason
- You do not need to have contacted support or attempted troubleshooting first
- The refund is for the full amount paid, not prorated or partial
- Refunds are not conditional on plan type, account age, or the number of domains monitored
3. How to Request a Refund
Email support@dnsly.co from the address on your DNSly account and say that you would like a refund. Including the order or invoice number from your Paddle receipt helps us process it faster, but it is not required. You may also request the refund directly from Paddle.com Market Ltd. at paddle.net, using the email address you paid with.
4. Processing Time
We approve refund requests within 2 business days. Paddle.com Market Ltd., our Merchant of Record, then returns the money to your original payment method. Depending on your bank or card issuer, it typically takes a further 3–10 business days for the funds to appear on your statement.
5. Free Trial and Cancellation
Paid plans include a 7-day free trial. No payment is taken during the trial, so cancelling before it ends costs you nothing and no refund is needed. You can cancel a subscription at any time from Settings → Billing; access continues until the end of the period you already paid for. Cancelling does not by itself issue a refund — email us if you also want the last payment refunded and it is still inside the 14-day window.
6. After the 14-Day Window
Payments older than 14 days are outside this guarantee, but we still read every request. Contact us and we will look at it case by case. This policy does not limit any statutory cancellation or consumer rights you have under the law of your country of residence.
7. Contact
Mykyta Uvarov Serhiyovych — Individual
Gagarina 32, Zhytomyr, 10002, Ukraine
support@dnsly.co